1. Overview
We strive to ensure that our customers are satisfied with their purchases. However, if you are not completely satisfied with your software purchase, we offer a refund policy to address your concerns.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days of the purchase date.
- Proof of purchase must be provided.
3. Non-Refundable Items
The following items are non-refundable:
- Custom software solutions or services.
- Subscription-based software. For subscription-based products, you can cancel your subscription at any time. Upon cancellation, you will continue to have access to the product until the end of the current billing cycle. No further charges will be incurred. To cancel your subscription, please follow the instructions provided upon initial registration or contact our customer support team.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our sales support team at sales@sicomponents.com with your order details and reason for the refund request.
- Our team will review your request and respond within 5 business days.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
5. Partial Refunds
In certain situations, partial refunds may be granted:
- If the software has been partially used but not beyond the trial period.
- If there are technical issues that cannot be resolved by our support team.
6. Contact Us
If you have any questions about our refund policy, please contact us at:
- Email: support@sicomponents.com
- Feedback form at https://www.sicomponents.com/contacts/
